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Return Policy

Returns

The return policy is 30 days. If 30 days have passed since the purchase, we will not be able to offer you a refund or exchange.

To be eligible for a return, the item(s) must be (1) unused, (2) in the same condition received, and (3) in its original packaging. 

All products are returnable, unless indicated in the product's description.

To complete the return, a receipt or proof of purchase must be presented. 

Prior to returning the item, please email pds.bookstore@providenceday.org. Return in-store or send your item to:

PDS Spirit Store

Attn: Lecia Horne

5620 Sardis Rd

Charlotte, NC 28270

Refunds

Once the return is received and inspected, an email will be sent to you notifying of return and approval of the refund. The refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at pds.bookstore@providenceday.org.

Exchanges

Items will only be replaced if they are defective or damaged when received. If you need to exchange it for the same item, send an email to pds.bookstore@providenceday.org and send your item to:

PDS Spirit Store

Attn: Lecia Horne

5620 Sardis Rd

Charlotte, NC 28270

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note, the time for returns and/or exchanges will vary depending on where you live. 

The product should be mailed to:

PDS Spirit Store

Attn: Lecia Horne

5620 Sardis Rd

Charlotte, NC 28270